Viasat Reviews

High-speed rural internet: Viasat offers faster speeds compared to other satellite ISPs, with download speeds up to 100 Mbps or even 150 Mbps in some cases.

Simpler pricing: Viasat has straightforward plan pricing with no hard data caps, although it does have a soft data cap that can lead to slower speeds after reaching the limit.

No contracts: Viasat does not require long-term contracts, providing more flexibility for users.

Reliability: Satellite internet is less prone to outages due to its reliance on wireless signals rather than physical infrastructure, making it a reliable option in rural areas.

Customer service: Viasat has a robust customer service framework with 24/7 phone support and a user-friendly app for managing the service.

Business features: The "Viasat Office Hours" feature allows for unlimited high-speed data usage during business hours for work applications, which is a unique benefit among satellite providers.

High latency: Satellite internet inherently has high latency due to the signal traveling to and from a satellite in space, which can be a significant drawback for applications requiring low latency, such as online gaming.

Prices vary by area: The cost of Viasat's services can vary significantly depending on the location, which may not be favorable for all users.

Unpredictable installation fees: Some users have reported unpredictable installation fees, which can add to the overall cost of the service.

Data cap limitations: While Viasat does not have hard data caps, it does throttle speeds significantly after reaching the soft data cap, which can lead to slow internet speeds.

Customer experience variability: Some users have reported inconsistent speeds and reliability issues, which can be frustrating, especially during peak usage hours.